Attempted a return on a $20.00 item that was missing parts. Guess who had to pay the shipping both ways? $20.00 in shipping. I have nothing and im out $20.00. No more and beware!
That happened to me with a 66 rear bumper, NEVER AGAIN...
I always pay with Visa & order the part at the first of the month, knowing the bill will not arrive for 28 days. If the part is defective I contact the vendor for a replacement. If they refuse I contact Visa. They have always backed me up.
you would hope for honest business practices.... They won't survive with policies like this. I've spent over $1600 with them ya think they might recognize that? Oh well.
Quote from: hurlbird on June 12, 2022, 09:59:58 PM
you would hope for honest business practices.... They won't survive with policies like this. I've spent over $1600 with them ya think they might recognize that? Oh well.
I have heard stories like that for many years. Yet they still persist. People buy from them because they are cheap ,do a lot of advertising and pay to be put in front on google searches etc. . They typically have the cheapest lowest grade reproduction parts to keep prices down. When I point out a low quality reproduction part on a judged car to explain the differences more often then not the owner confesses he got it from CJ.
On the Facebook Mustang forums way too many complaints about CJs but people keep chasing the cheap parts.
Quote from: hurlbird on June 11, 2022, 09:52:06 PM
Guess who had to pay the shipping both ways?
Now, I'm gonna cause trouble! But why has it in the eye of the consumer, become the vendors' responsibility for freighting costs when the customer is the one who chose to do business in such a way? If you drive up to the brick & mortar store, upon entering, do you present your calculated fuel and amortization costs for your vehicle and time to the cashier for a refund? ??? And, I know the answer: "that's why I shop on the internet! ::)
REMEMBER!: NOTHIN'S FREE! ;)
So, since you, Joe Customer, has price-shopped the item of your desire, 'to death', found the cheapest source (on-line :(), put the American Manufacturers & the Brick & Mortar stores out of business, of coarse with "FREE FREIGHT" (I didn't know UPS & FED-EX worked for free? ::) ), then when or if an issue develops (particularly if not the fault of the vendor whom you only left pennies on the table for. :o ), what do you expect! If you went to the same dinner to eat, always bought the "Special" and never left a tip, what kind of response would you expect when you asked for extra gravy on the mashed potatoes? ::)
REMEMBER!: IT'S A TWO-WAY STREET! ;)
Scott.
I love it when you call them up with issues, you can tell they have no idea what any parts fit or are for. You might as well be talking about a Toyota 4Runner to the kid on the other end.
Why not buying from Virginia classic mustang ??? Brant is a SAAC Member for many years, he is spending his own money to reproduce some parts that nobody else would do, and he is helpfull when you want to know witch parts will fit and is quality done :)
Next time you ll know , ;)
Kentucky Mustang for me. Great people, great service, good reasonable prices.
CJ Pony Parts is a shady company...
+1 For Brant at Virginia Classic.
I think we all have to find out the hard way, for me it was over 10 years ago and a bumper. Have not bought a parts since from there. I have used Branda since and others.
However, I have just had a incident with Branda Performance where I called about two large parts (shipping was almost 200$) that I wanted delivered to Ford Carlise, I called too late as they already left. I asked the person if they would call them and find out if they might somehow get it there, to which I was told they did not know their cell number. The two parts were over 1000.00 and it was no bid deal that the parts would not be there, after all it was my fault, I called too late. BUT what frosted me was the attitude I got over the phone. It wasn't the fact that I would not be able to get the parts and save on the shipping, it was the phone conversation.
Quote from: 67 GT350 on June 13, 2022, 05:16:29 PM
I think we all have to find out the hard way, for me it was over 10 years ago and a bumper. Have not bought a parts since from there. I have used Branda since and others.
However, I have just had a incident with Branda Performance where I called about two large parts (shipping was almost 200$) that I wanted delivered to Ford Carlise, I called too late as they already left. I asked the person if they would call them and find out if they might somehow get it there, to which I was told they did not know their cell number. The two parts were over 1000.00 and it was no bid deal that the parts would not be there, after all it was my fault, I called too late. BUT what frosted me was the attitude I got over the phone. It wasn't the fact that I would not be able to get the parts and save on the shipping, it was the phone conversation.
I have had the same results with Branda's employees...rude. To be fair, one guy (sorry, don't remember his name) was very nice and helpful. Years ago in the early 80s, when I first stared dealing with them I spoke with Tony himself because they shipped the wrong part to me...same result...rude, with an attitude. Its always been my feeling they are doing you a 'favor' by selling their parts.
A few thoughts as I'm a vendor, perhaps I have a different point of view.
-local store? Whaaaaat? For most people that doesn't exist, nor has it ever. Even if I go to a local auto parts store, they 100% of the time have to order it and generally they have no clue what I'm talking about.
-Occasionally losing money on shipping or losing a small profit to keep a customer happy is just good business. I would go so far as to say that as a mail order business it is kinda expected. I cannot hold a customer responsible for shipping damage, I eat it 100% of the time. My lost profit is made up for with loyalty and respect.
-regarding Branda or any people who answer a phone all day and for the most part get asked annoying questions.... I cannot excuse it, but seriously, I understand. It may not be you, it might have been the irrational person they just got off the phone with. I could tell stories of the guy who sent 140 emails over a rebuild, or just how downright mean and irrational some folks get.
I don't give out a phone number for a reason.
Ok. Carry on 😉
Quote from: crossboss on June 13, 2022, 06:28:44 PM
Quote from: 67 GT350 on June 13, 2022, 05:16:29 PM
I think we all have to find out the hard way, for me it was over 10 years ago and a bumper. Have not bought a parts since from there. I have used Branda since and others.
However, I have just had a incident with Branda Performance where I called about two large parts (shipping was almost 200$) that I wanted delivered to Ford Carlise, I called too late as they already left. I asked the person if they would call them and find out if they might somehow get it there, to which I was told they did not know their cell number. The two parts were over 1000.00 and it was no bid deal that the parts would not be there, after all it was my fault, I called too late. BUT what frosted me was the attitude I got over the phone. It wasn't the fact that I would not be able to get the parts and save on the shipping, it was the phone conversation.
I have had the same results with Branda's employees...rude. To be fair, one guy (sorry, don't remember his name) was very nice and helpful. Years ago in the early 80s, when I first stared dealing with them I spoke with Tony himself because they shipped the wrong part to me...same result...rude, with an attitude. Its always been my feeling they are doing you a 'favor' by selling their parts.
TERRY
Quote from: chris NOS on June 13, 2022, 03:41:38 PM
Why not buying from Virginia classic mustang ??? Brant is a SAAC Member for many years, he is spending his own money to reproduce some parts that nobody else would do, and he is helpfull when you want to know witch parts will fit and is quality done :)
Next time you ll know , ;)
That could be a new topic. What's new in reproduction parts. When you say Brant does parts nobody else would do my assumption is that would be a part for a low production vehicle. I'm curious now on what he has produced. Locally here in Detroit a few have made up parts like that sometimes from the original vendors. I buy locally from NPD but that is even a challenge for good parts sometimes. I remember many years ago I'd hear Drake repo parts are great. Well I took back most of the parts I bought and searched out NOS parts instead for my 68 Shelby. One of the ones I did use didn't last in quality.
Quote from: crossboss on June 13, 2022, 03:57:12 PM
Kentucky Mustang for me. Great people, great service, good reasonable prices.
CJ Pony Parts is a shady company...
I had a few dealings with Ky Mustang. Ordered a dash pad off of Ebay. Great price for the "good one". Then I met up with them at Columbus and bought some other parts off of them. They were very cordial and good parts.
As Tony(SAAC FL) mentioned I have had good dealings over the years talking with Terry(seemed that is who I would get when calling and asking questions about a certain part) at Branda. I've dealt with Tony Sr since the early 80s at shows and he had always been cordial and spent the time talking with me. Gave me some good advice. Some good stories. RIP Tony.
NPD I have known Scott who does the Mustang catalog for years now(MGR) at the Canton Mi store. We go back decades. When ever I saw a problem with the catalog or certain things like vert quarter seals listed as 69-70 but 70s only he changed the catalog and looked to get the 69s made up(which they did).
Quote from: shelbymann1970 on June 14, 2022, 06:01:38 AM
Quote from: crossboss on June 13, 2022, 03:57:12 PM
Kentucky Mustang for me. Great people, great service, good reasonable prices.
CJ Pony Parts is a shady company...
I had a few dealings with Ky Mustang. Ordered a dash pad off of Ebay. Great price for the "good one". Then I met up with them at Columbus and bought some other parts off of them. They were very cordial and good parts.
As Tony(SAAC FL) mentioned I have had good dealings over the years talking with Terry(seemed that is who I would get when calling and asking questions about a certain part) at Branda. I've dealt with Tony Sr since the early 80s at shows and he had always been cordial and spent the time talking with me. Gave me some good advice. Some good stories. RIP Tony.
NPD I have known Scott who does the Mustang catalog for years now(MGR) at the Canton Mi store. We go back decades. When ever I saw a problem with the catalog or certain things like vert quarter seals listed as 69-70 but 70s only he changed the catalog and looked to get the 69s made up(which they did).
You mentioned key people : Terry, Scott, Tony Sr and Tony Jr is a great source also
Quote from: shelbymann1970 on June 14, 2022, 05:01:39 AM
Quote from: chris NOS on June 13, 2022, 03:41:38 PM
Why not buying from Virginia classic mustang ??? Brant is a SAAC Member for many years, he is spending his own money to reproduce some parts that nobody else would do, and he is helpfull when you want to know witch parts will fit and is quality done :)
Next time you ll know , ;)
That could be a new topic. What's new in reproduction parts. When you say Brant does parts nobody else would do my assumption is that would be a part for a low production vehicle. I'm curious now on what he has produced. Locally here in Detroit a few have made up parts like that sometimes from the original vendors. I buy locally from NPD but that is even a challenge for good parts sometimes. I remember many years ago I'd hear Drake repo parts are great. Well I took back most of the parts I bought and searched out NOS parts instead for my 68 Shelby. One of the ones I did use didn't last in quality.
This link shows the exclusive parts Brant sells at VCM...
https://www.virginiaclassicmustang.com/Search.aspx?k=Virginia+Classic+Mustang+Exclusive (https://www.virginiaclassicmustang.com/Search.aspx?k=Virginia+Classic+Mustang+Exclusive)
Quote from: s2ms on June 14, 2022, 12:47:38 PM
Quote from: shelbymann1970 on June 14, 2022, 05:01:39 AM
Quote from: chris NOS on June 13, 2022, 03:41:38 PM
Why not buying from Virginia classic mustang ??? Brant is a SAAC Member for many years, he is spending his own money to reproduce some parts that nobody else would do, and he is helpfull when you want to know witch parts will fit and is quality done :)
Next time you ll know , ;)
That could be a new topic. What's new in reproduction parts. When you say Brant does parts nobody else would do my assumption is that would be a part for a low production vehicle. I'm curious now on what he has produced. Locally here in Detroit a few have made up parts like that sometimes from the original vendors. I buy locally from NPD but that is even a challenge for good parts sometimes. I remember many years ago I'd hear Drake repo parts are great. Well I took back most of the parts I bought and searched out NOS parts instead for my 68 Shelby. One of the ones I did use didn't last in quality.
This link shows the exclusive parts Brant sells at VCM...
https://www.virginiaclassicmustang.com/Search.aspx?k=Virginia+Classic+Mustang+Exclusive (https://www.virginiaclassicmustang.com/Search.aspx?k=Virginia+Classic+Mustang+Exclusive)
thanks
Quote from: crossboss on June 13, 2022, 06:28:44 PM
Quote from: 67 GT350 on June 13, 2022, 05:16:29 PM
I think we all have to find out the hard way, for me it was over 10 years ago and a bumper. Have not bought a parts since from there. I have used Branda since and others.
However, I have just had a incident with Branda Performance where I called about two large parts (shipping was almost 200$) that I wanted delivered to Ford Carlise, I called too late as they already left. I asked the person if they would call them and find out if they might somehow get it there, to which I was told they did not know their cell number. The two parts were over 1000.00 and it was no bid deal that the parts would not be there, after all it was my fault, I called too late. BUT what frosted me was the attitude I got over the phone. It wasn't the fact that I would not be able to get the parts and save on the shipping, it was the phone conversation.
I have had the same results with Branda's employees...rude. To be fair, one guy (sorry, don't remember his name) was very nice and helpful. Years ago in the early 80s, when I first stared dealing with them I spoke with Tony himself because they shipped the wrong part to me...same result...rude, with an attitude. Its always been my feeling they are doing you a 'favor' by selling their parts.
Quote from: chris NOS on June 13, 2022, 03:41:38 PM
Why not buying from Virginia classic mustang ??? Brant is a SAAC Member for many years, he is spending his own money to reproduce some parts that nobody else would do, and he is helpfull when you want to know witch parts will fit and is quality done :)
Next time you ll know , ;)
This
VCM, Brant and his team [Michelle] are the best...period.
Steve